Section 1
Terms and Conditions
1.1 Introduction
These Terms and Conditions (“Terms”) govern your use of the website located at alfautos.co.uk (the “Website”) and any services provided by ALF SOLUTIONS LTD, a company registered in England and Wales under company number 16120175, with its registered office at Unit 7, Sheep Drift Farm, Ipswich, IP10 0BJ, United Kingdom (“we”, “us”, or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1.2 Services
ALF SOLUTIONS LTD provides car servicing, MOT, computer diagnostics, engine, brake, clutch, exhaust and suspension repairs, oil and filter changes, battery testing and replacement, air-conditioning diagnostics, repair and re-gas, tyre fitting and wheel alignment in Ipswich, United Kingdom. Any quote, booking or service provided is subject to a separate written agreement for the work undertaken, unless otherwise agreed in writing.
1.3 Use of the Website
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit any other party’s use of the Website. Prohibited behaviour includes but is not limited to harassing or causing distress to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Website.
1.4 Intellectual Property
All content on the Website, including text, graphics, logos, images and software, is the property of ALF SOLUTIONS LTD or its licensors and is protected by United Kingdom and international copyright laws. You may not reproduce, distribute, modify or create derivative works from any content without prior written consent.
1.5 Quotes and Bookings
Any quotation issued by us is valid for 10 days from the date of issue unless stated otherwise and is subject to availability and confirmation. Bookings are accepted at the company’s discretion and only become binding once written confirmation has been issued.
1.6 Limitation of Liability
To the maximum extent permitted by law, ALF SOLUTIONS LTD shall not be liable for any indirect, incidental, consequential or special damages arising out of or in connection with your use of the Website. Liability for work carried out on vehicles is limited as set out in the specific written agreement for the work undertaken. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or for fraud.
1.7 Third-Party Links
The Website may contain links to third-party websites. The company is not responsible for the content or practices of any linked websites and provides such links solely for convenience.
1.8 Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on this page, and continued use of the Website following any change constitutes acceptance of the revised Terms.
1.9 Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Section 2
Privacy Policy
ALF SOLUTIONS LTD is committed to protecting your privacy. This Privacy Policy explains how the organization collects, uses and safeguards information when you visit the Website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2.1 Data Controller
The data controller is ALF SOLUTIONS LTD (company number 16120175), Unit 7, Sheep Drift Farm, Ipswich, IP10 0BJ, United Kingdom. You can contact the organization by email at office@alfautos.co.uk.
2.2 Information We Collect
The organization may collect and process the following information:
- Information you provide directly — for example when you request a quote, send us an email or fill in our contact form (such as your name, email address, phone number and vehicle details).
- Technical information — collected automatically when you visit the Website, such as your IP address, browser type, device information, pages visited and the date and time of your visit.
2.3 How We Use Your Information
The organization uses the information it collects to:
- Respond to enquiries and provide quotations or services requested
- Operate, maintain and improve the Website and services
- Comply with legal obligations and enforce these Terms
- Understand how visitors use the Website through aggregated analytics
2.4 Lawful Basis for Processing
We process personal data on the following lawful bases: your consent (for example, for analytics cookies); the performance of a contract with you (for example, when fulfilling a booking for vehicle work); our legitimate interests in operating and promoting our business; and where we are required by law (legal obligation).
2.5 Cookies
The Website uses cookies and similar technologies. Cookies are small text files stored on your device that help websites function and provide information to their owners.
The only cookies provider we use is Google Analytics, both for privacy/analytics and for advertising measurement. We do not set any other tracking, advertising or third-party cookies.
| Provider | Purpose | Type |
|---|
| Google Analytics (Google LLC) | Measures website usage and conversions, helps improve the site and marketing | Analytics & advertising |
You can refuse or delete cookies at any time through your browser settings, or opt out of Google Analytics specifically by installing the Google Analytics Opt-out Browser Add-on. For more information about how Google uses data, please see Google’s Privacy Policy.
2.6 Sharing Your Information
We do not sell your personal data. We only share information with: (a) Google, as our analytics and advertising-measurement provider described above; (b) trusted service providers who help us operate our business under appropriate confidentiality agreements; and (c) authorities where required by law.
2.7 International Transfers
Some of our service providers, including Google, may process data outside the United Kingdom. Where this happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses to ensure your data is adequately protected.
2.8 Data Retention
We keep your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law (for example, accounting and tax records).
2.9 Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data.
- Restrict or object to our processing of your data.
- Request data portability.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
To exercise any of these rights, please email office@alfautos.co.uk.
2.10 Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet is 100% secure, and absolute security cannot be guaranteed.
2.11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
